HWE · Halqat Wasl Information Technology
We build the platforms organizations run on, and we run the technology behind them.
A Saudi information technology establishment. We build platforms for many sectors and custom solutions on demand for enterprises and SMEs, and we run their IT help desk and IT services, on request or by package.
Sectors we serve
- Restaurants and cafés
- Retail shops
- Security companies
- Clinics and salons
- Non-profit associations
- Cooperative societies
- Enterprises
- Small and medium businesses
Solutions
Platforms for many sectors, and solutions built on demand.
Our platforms are ready to run, each built, run and supported by our team in Saudi Arabia. When your organization needs something of its own, we build it to order.
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Aloke
Restaurants, cafés and shops
Brings loyalty, the till, e-invoices, pre-orders and the digital menu into one place.
- Loyalty with stamps, points or cashback
- Aloke POS, with an e-invoice for every sale
- Pre-orders and curbside pickup
- Five apps for customers, owners and staff
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Outoms
Operations for security companies
Runs a whole security company on one system, from the guard’s check-in at the gate to the daily report that reaches the client at 23:55, with portals for clients and project consultants.
- Geofenced attendance and cover for absences
- Incidents, violations and investigations
- Permits, gates and visitors
- HR and payroll, with an AI advisor on the Labor Law
- Field apps for iOS and Android
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Madar
Cooperative society management and supervision
Brings the supervising authority, the societies and their members onto one platform: membership, board elections, audits and meetings.
- Member and shareholder register
- Online board elections
- Audits and inspections
- Meeting minutes with digital signatures
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HWE AIO
A business platform for every company
Business apps under one subscription: accounting, sales, point of sale, inventory, HR, projects, help desk and contracts, with one sign-in and one bill.
- Finance, accounting and inventory
- CRM, point of sale and online store
- HR and payroll
- Projects, help desk and field service
- Contracts, documents and correspondence
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Custom solutions
Built on demand for enterprises and SMEs
When no ready platform fits, we design a solution around how your organization works, build it, then run and support it with you.
- Internal systems and portals
- Mobile and web apps for your customers and staff
- Integration with your ERP, HR and finance systems
- Hosting, operation and support after launch
Aloke · aloke.hwe.sa
Aloke runs the shop, from the order to the loyalty card.
Every part of Aloke works with the others. A pre-order reaches the kitchen and the till at the same moment, the invoice goes to the customer's phone, and the stamp is added to their card.
Aloke One
All four systems in one subscription, with one sign-in and one invoice per branch.
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Loyalty program
Stamps, points or cashback under your brand, with rewards picked from your menu. The card lives in Aloke Wallet, Apple Wallet and Google Wallet.
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Aloke POS
Order and payment on one screen, an e-invoice with a serial number and QR code, shifts and inventory.
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Pre-order
Customers order and pay on their way, then collect at the counter or from their car.
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Digital menu and shop page
Your menu with photos, prices and add-ons, by link and QR code, free with any paid system.
Also in Aloke
- Order and pay from the table
- Self-order kiosk
- Kitchen display
- Curbside pickup
- Gift a reward by phone number
- Shop stories above customer cards
- Team members and permissions
- Appointments for clinics and salons
5 apps, each with one job
One for your customer, four for you and your team, under one account.
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For customersAloke Wallet
The customer's app: their cards, stamps, pre-orders and invoices.
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For ownersAloke Owners
Your control panel in your pocket: numbers, orders, team, and what ran out today.
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For the teamAloke POS
Selling in the shop: order and payment, invoices, shifts and inventory.
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For the teamAloke Scan
Scans the customer's code, records the visit, redeems the reward and hands over the order.
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For the teamAloke Display
The pickup screen, the kitchen screen, the menu on the wall and the self-order kiosk.
In Arabic and English, and for your staff in Urdu, Hindi, Bengali and Nepali.
Outoms · outoms.com
Outoms runs the security company, from the gate to the report.
The guard works from the app, the supervisor from the field and management from the operations room, all on the same data. What concerns the client and the project consultant reaches their portals as it happens, signed and timestamped.
60+ modules
Switch on the ones your company needs. Billing follows active users and enabled modules.
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Field and operations center
Geofenced attendance, cover for absences, patrols proven by QR or NFC, and SOS and evacuation that route every guard to the nearest assembly point.
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Discipline and the Labor Law
Violations, warnings and investigations signed by the offender and witnesses, with a penalty schedule based on the ministry’s model.
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HR and payroll
Leave, loans, letters and recruitment, payroll approved by someone other than who prepared it, and an AI advisor on the Labor Law that runs on our own servers.
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Permits and assets
Visitor and equipment permits with QR codes and an entry and exit log, and equipment handed over from phone to phone, confirmed by biometrics.
Also in Outoms
- Live map
- A daily report at 23:55
- Operation drills
- Administrative correspondence
- Calls and meetings
- PDF, Excel and PowerPoint reports
- CEO dashboard
- Service contracts and SLAs
- A linked audit trail
- An isolated environment per company
2 portals and 3 apps, each with its own role
A portal for the company’s client and one for the project consultant, and apps for guards, visitors and the people who map each project.
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For the client
Client Portal
A live security operations center across their projects, with analytics and a weekly board report.
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For the consultant
PMC Portal
Inspections, reports, incidents, permits and contractors for every project they oversee.
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For guards and supervisors
Outoms app
Attendance, patrols, reports, requests and calls, and it keeps working when the network drops.
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For visitorsOutoms Access
A QR permit and a route that guides the visitor to their destination only, in 5 languages.
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For surveyorsOutoms Maps
Maps the project’s roads, gates and assembly points from the field.
In Arabic and English, on the web, iOS and Android.
Madar · coop.hwe.sa
Madar supervises and runs cooperative societies, from membership to elections.
One platform for the supervising authority, the societies and their members. Membership, elections, audits and meetings run online, and notifications go out by email, SMS and WhatsApp.
The whole society on one platform
In Arabic, on phones and computers.
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Members and shareholders
A digital register of members, their rights and permissions, with dates converted between Hijri and Gregorian.
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Online elections
Board elections with candidates and voters managed, voting invitations with secure codes, and results counted at once.
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Audits and inspections
Requirements sent to the society, documents, photos and links uploaded, and progress tracked up to the audit report.
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Meetings and minutes
Minutes with attendance and approvals, signed digitally and exported to PDF.
Also in Madar
- Email, SMS and WhatsApp notifications
- One-time code sign-in
- Excel and PDF reports
- Society and member statistics
- Automatic backups
- A user guide for every role
6 roles, each with its own permissions
The supervising authority and its team on one side, the society and its members on the other.
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Supervising authority
System administrator
Manages regions, users, permissions and system settings.
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Supervising authority
Region officer
Oversees the societies in their region, its staff, elections and reports.
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Supervising authority
Case officer
Follows the societies assigned to them and organizes their meetings, elections and audits.
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Supervising authority
Auditor
Reviews documents and records and checks compliance with the regulations.
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The society
Society representative
Manages the society’s members and takes part in its meetings and elections.
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The society
Members and beneficiaries
Vote in elections, attend meetings and sign the minutes.
HWE AIO · hweaio.com
HWE AIO: your whole business on one platform.
Apps that work together, one for every department. An employee in HR shows up in finance and projects, and a sale at the till takes stock off and issues the invoice. Start with one app or the whole platform.
20 business apps
One sign-in, one subscription, and permissions managed in one place.
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Finance and analytics
Invoices, journal entries, bank reconciliation and financial statements, inventory and purchasing, assets with depreciation, and business intelligence dashboards soon.
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Sales and customers
CRM, point of sale, online store, bookings, and loyalty and gift cards.
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People
HR, attendance, leave and payroll with GOSI, and a careers portal.
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Work and documents
Projects, help desk, field service, no-code automation, and contracts, documents and correspondence.
Under the apps
- Passwordless one-time code sign-in
- Email, SMS and WhatsApp notifications
- A central audit trail
- 15% VAT
- ZATCA Phase 2 e-invoicing link
- Ready for mada, Apple Pay, STC Pay, Tabby and Tamara
- A 14-day free trial
- iOS and Android apps soon
- An add-on marketplace soon
3 plans, or pick your apps
Start with what you need today and add apps whenever you like. Your data stays.
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Getting started
Starter
Finance, HR and CRM.
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The whole company
Business
16 apps, from accounting to field service.
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Larger organizations
Enterprise
Every app, with priority support.
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À la carte
Your pick
One app or more, and you pay for those only.
IT services
IT help desk and support for enterprises and SMEs.
A help desk for organizations of every size, plus networks, servers, the cloud and security. Work with us on request or by package, and we handle the day-to-day running so you can focus on your work.
2 ways to work with us
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On request
Call us when you need us: a remote support session, an on-site visit or a defined task. You pay only for what you asked for.
Request Support Now -
By package
A monthly or yearly package with a set number of devices and response time, plus preventive maintenance and monthly reports.
Compare Packages
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Enterprise IT help desk
- Remote and on-site support
- For enterprises and SMEs
- Staff devices and printers
- Ticketing and monthly reports
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Networks
- Network design and installation
- Cisco and Fortinet management
- Branch links and VPNs
- Wireless networks for offices and shops
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Servers and data centers
- Server design and installation
- Storage and backup
- Virtualization
- System monitoring
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Cybersecurity
- Firewalls
- Endpoint protection
- Backup and recovery
- Access and permission reviews
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Cloud
- Cloud migration
- Hybrid cloud
- AWS and Azure management
- Microsoft 365 and Google Workspace
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Hardware supply and installation
- Servers and workstations
- Network equipment
- POS devices, printers and screens
- Maintenance
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Custom software
- iOS and Android apps
- Web apps and websites
- System integration over APIs
- The same team that builds our platforms
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IT consulting
- IT planning
- Digital transformation
- Systems review
- Technology roadmap
IT support plans
Each plan is quoted by the number of devices and branches. Get in touch and we'll send yours.
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Basic help desk
- Up to 25 devices
- One branch
- Remote support by email and phone
- Response within 24 business hours
- Ticketing
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Most requested
Full IT support
- Up to 50 devices and infrastructure points
- Multiple branches
- Network and firewall management
- Response within 12 hours
- Monthly reports and preventive maintenance
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Enterprise
- Any number of devices
- A dedicated team
- An SLA set to your needs
- On-site support
- IT planning and system integration
Platforms we work with
- Microsoft
- Cisco
- Fortinet
- VMware
- Dell
- HP
- Veeam
- Sophos
- SonicWall
- AWS
- Azure
- Google Cloud
About
A Saudi business, with specialist teams working across several fields.
HWE is short for Halqat Wasl, “the connecting link”. We build our solutions in Saudi Arabia for clients in Saudi Arabia, and our teams work together from the first idea to day-to-day running.
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Software engineering
iOS, Android and web apps, and the back-end systems our solutions run on.
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Infrastructure and cloud
Networks, servers and the cloud, and the running and monitoring of our platforms.
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Technical support
A help desk for our solutions' clients and for the companies whose IT we run.
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Product design
Interfaces designed Arabic-first, then in English and in the languages of each team.
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Security and data protection
We work under Saudi Arabia's Personal Data Protection Law, and we don't sell anyone's data.
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Consulting and project management
We plan each project with you and deliver it in clear stages.
How we work
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Understand your work
We sit with your team and learn your procedures and what slows them down.
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Design the solution
We pick the right one of our solutions, or design one for you.
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Build and roll out
We set up the systems and devices, and train your team.
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Run and support
We stay after launch: support, monitoring and updates.
Contact
Reach us the way that suits you.
For anything about our solutions or IT services, or to request a quote.